How It Works
Your Senior Living Placement Process

No, our service is completely free to families. There is no expense, membership fee, or hidden costs. Senior living communities compensate us when a placement occurs, so you receive expert, concierge-level support at no charge. This allows us to focus entirely on finding the right fit for your loved one without any financial pressure on your family.

We can often schedule a conversation the same day you contact us. For urgent situations—such as hospital discharge, safety concerns, or caregiver crisis—we prioritize your case and work quickly to identify appropriate communities with immediate availability. We've helped families find safe placement within days when needed.

We specialize in assisted living, memory care, and board-and-care placement throughout Sonoma and Marin Counties. Our local knowledge of these communities, relationships with facility staff and leadership, and understanding of neighborhood resources allow us to provide insider guidance you won't find through national referral services.

Yes, we help families understand and navigate government benefits that may be available. This includes Veterans Affairs (VA) benefits, long-term care insurance, and other assistance programs. We can guide you through eligibility requirements and connect you with resources to help offset care expenses.

National placement agencies typically recommend only communities that pay for leads, which may limit the options families see, and families often receive multiple calls and emails from different sales representatives, which can quickly become overwhelming. With Jet’s Assisted Living & Memory Care Placement, you work with one dedicated, highly trained local dementia specialist who lives and works in Sonoma County and provides access to over 300 assisted living, memory care, and small board-and-care homes—not just those with national contracts. We personalize and simplify your search, saving time, money, and emotional stress while walking beside you every step of the way.

We use a comprehensive assessment process that includes reviewing the LIC 602A Physician's Report, discussing your loved one's current needs and safety concerns, and drawing on Jet's training as a Certified Dementia Care Specialist. We follow California state sponsor guidelines and regulatory standards while considering your loved one's personality, medical conditions, and care requirements to determine whether assisted living, memory care, or board-and-care is most appropriate.

Absolutely. Our white-glove move-in preparation includes guidance on all required paperwork, including the LIC 602A Physician's Report, medication lists, and TB testing. We coordinate with your physician, your family, and the community to ensure everything is completed correctly and on time. We also provide advice on what to bring, how to set up the room, and strategies for helping your loved one adjust. As caregivers ourselves, we understand and will simplify your search, saving you time, money, and stress.

Yes, we regularly assist long-distance families. We can text photos and videos of their loved one as they settle in. We can conduct assessments via phone or Zoom, arrange virtual tours, and serve as your local eyes and ears.

Many adult children who live out of state rely on our local knowledge and on-the-ground presence to ensure their parents receive appropriate care and a smooth transition.

We remain a resource throughout your loved one's senior living journey. If care needs change and a different level of care or community becomes necessary, we're here to help with that transition. Many families contact us again when their loved one needs to move from independent living to assisted living, or from assisted living to memory care.

We Stay up-to-date with each RCFE's State License, yearly inspections and if they have any complaints. We personally visit communities regularly, build relationships with staff and leadership, observe resident engagement and care practices, and gather feedback from families. We don't rely solely on marketing materials or online information. Our hands-on vetting process considers staffing patterns, cleanliness, safety features, activity programming, and how well the community serves residents with dementia, Parkinson's, and other conditions. We follow professional standards and state guidelines, but we also trust our experience and observations to guide our recommendations.