How Jet's Assisted Living & Memory Care
Referral Services Are Paid
Our Compassionate Senior Care Services Cost You Nothing
Families never pay us directly. Our placement services, tours, education, and support come at no charge to you.
Assisted living communities compensate us with a standard referral fee after your loved one moves in. This is a common, long-standing model in California and across the U.S. for senior living referral services. The senior living community pays us from their existing marketing and occupancy budgets. Your monthly rent does not increase because of our involvement.
What families never pay:
- No hourly fee
- No consultation fee
- No hidden charge added to your rent
- No upfront costs of any kind
We know the phrase "free service" can raise questions. That's exactly why we address it openly and honestly with every family we serve.
Ethical Standards Behind Every Senior Living Placement
Our placement guidance is grounded in a clear ethical framework consistent with fiduciary best practices.
Neutrality
Families come to us for honest guidance, and we take that seriously. That means we stay impartial and focus on what will help the senior feel safe, supported, and at home. We provide options that align with care needs, lifestyle, and financial parameters, while the Power of Attorney or designated decision-maker makes the final call. We’ve built our business on transparency and trust, and we bring that standard to every recommendation.
Transparency
There’s no cost for families to work with us—no invoices, no surprise fees. We’re paid by senior living communities only after a successful move-in. That compensation doesn’t affect what your family is charged by the community.
Resident-centered decision-making
Our process is resident-centered from the start. We prioritize safety, dignity, and the level of support each individual truly needs, then narrow care options accordingly. Only after that do we weigh secondary factors like budget, setting, and preferences.
Respect for legal authority
Our guidance aligns with the instructions of the legally authorized decision-maker. At the same time, we work to honor the senior’s wishes and preserve what matters most to them, incorporating family input whenever possible.
Confidentiality and privacy
We take confidentiality seriously at every step. As a HIPAA-compliant service, we safeguard health and financial information and limit access to a true need-to-know basis, with proper authorization before anything is disclosed.
These standards protect both resident safety and legal/ethical compliance.
Which Assisted Living Communities and Care Providers Compensate Our Referral Services
Referral compensation typically comes from assisted living communities, memory care facilities, board and care homes (RCFEs), and some Life Plan Communities or CCRCs, depending on their policies.
Not every senior living community chooses to work with a referral agency. Some facilities prefer to handle their own admissions directly. If your family is a strong fit for a living community that does not have a referral agreement with us, we will still talk about that option. We can help you understand how to contact them directly.
Your loved one's well-being comes first. Our job as your senior placement advisor is to guide you to the right place, not just the places that pay us.
Why Transparency Matters More Than Ever for Seniors and Their Families
We've stood where you're standing. Jet has personally walked the dementia journey with her former mother-in-law, who lived with Dementia and Parkinson's. She's cared for other family members who needed higher levels of care. As caregivers in our own lives, we understand how vulnerable this process can feel.
That's why it's so important to us that you know exactly how we're compensated and why our help is no charge to families. Families are overwhelmed by our no-cost concierge service and can't believe our services are free to them.
We maintain transparency by:
- Clearly explaining that assisted living communities compensate us, not families
- Encouraging you to compare multiple senior living options, not just one
- Letting you make the final decision—we guide you through it
- Offering unbiased support based on your loved one's needs
- Recommending only places that truly meet your loved one's care needs, personality, and budget
- Welcoming your questions at any time
Our long-term reputation depends on doing what's best for the senior, not what is easiest or most profitable. That's how we sleep at night—and how we've earned an A+ rating with the Better Business Bureau and 72+ Five-star reviews on our Google Business Profile and many 5-star reviews on Yelp.
What This Senior Living Referral Model Gives You
Our no-cost service model doesn't just save you money.
It transforms your entire experience of finding the right senior living option for care for older adults.
You get peace of mind
You know exactly how we're paid and why. There are no hidden agendas. You can trust that our recommendations are unbiased support, based on your loved one's needs and preferences, not our bottom line.
You get emotional support every step of the way
This is one of the hardest decisions you'll ever make. We've been there. We understand the grief, the guilt, the exhaustion. Our service gives you a compassionate advisor who genuinely cares about your family.
You get expert guidance
We've been doing this for more than 10 years. We're Certified Dementia Care specialists. We know the assisted living communities, the care services, and what to look for.
You get all of that expertise at no charge.
Families tell us they can't believe someone helped them this much, for free.
They tell us they felt seen, heard, and supported through one of the most difficult transitions of their lives.
California Law Requires Disclosure & We Embrace it as a Reputable Senior Placement Agency
California regulates referral agencies for long-term care facilities under Health & Safety Code sections 1400–1413. Newer legislation has added specific protections for families using RCFE referral services.
Key points from current and emerging rules:
- Placement agencies are increasingly required to disclose their financial relationships with facilities and keep records of those disclosures
- The goal is to protect consumers from undisclosed conflicts of interest
We embrace these protections. Our practice is to tell you plainly who pays us, when, and how that works, so you can make an informed decision. We believe these regulations protect seniors and their families and we're glad they exist.
How We Explain "Services Are Free to Families" in Plain Terms
We usually say it like this:
"Our time and guidance are no charge to you. We're compensated by the senior living community after your loved one moves in, from their marketing budget. Your monthly rent does not increase because of our involvement."
So when we say our services are free to families, we mean:
- You don't pay us
- Assisted living communities pay us a standard referral fee after move-in of the new resident
- Our job is to ensure that nothing about our compensation ever influences the guidance we give.
Your loved one's well-being, and our integrity, always come first
We've Declined Relationships with Some Assisted Living Facilities to Protect Families
Yes—protecting families comes first, always.
If a living community's care standards, communication, licensing history, or treatment of residents does not align with our expectations, we either do not pursue a referral agreement or stop referring there. Even if they are willing to pay.
We would rather walk away from a contract than put a vulnerable senior into a place we wouldn't choose for our own family. This has happened. We've said no to money because the community didn't meet our standards for the best care.
That's the difference between a local placement service that cares about reputation and one that cares about commissions.
Documentation We Provide for Complete Transparency
To keep things clear and give you confidence in our process, we can provide:
We want you to feel confident not only in where your loved one is going, but also in how you got there.
Proof of reputation and standing
- References from family members we have helped
- Proof of our A+ BBB reputation and standing in the community
Written materials
- A simple written explanation of how we're compensated
- A disclosure summary describing that we may receive a referral fee from communities in your area
Credentials and experience
- Verification of passed background checks and fingerprinting for licenses and certifications
- Examples of 10 years of dedicated service to seniors, in both professional roles and personal caregiving
How to Get Started with Our Free Senior Placement Services
Getting started is simple. You can reach out in whatever way feels most comfortable.
